Please email returns@whitesteeth.com to discuss further, if the incorrect items or items you received are defective.

 You can return the goods to us within 30 days of receipt if you are not satisfied with them if they are in their original condition.

Please Note: Only for the first purchase of a teeth whitening kit is our money-back guarantee and all other product / future kit orders are excluded.

Once returned, you are entitled to a complete refund that does not include the cost of the repayment. We cannot redeem or exchange items which have appeared in original condition, are opened or are not open.

Process of return:

  1. If you do not already have one, please download, print and fill in the return form.
  1. Ensure your return is well packaged and meets all the conditions outlined below.
  2. On the external packaging of your parcel, please clearly mark 'returned items'.
  3. To make sure that your parcel reaches us safely, use an assured delivery monitoring service.
  4. Email returns@whitesteeth.com your tracking details.


Please include your completed return form along with your goods and return it.

Return terms and guidelines are as follows:--

  1.  All items returned must be unused, opened and packaged in original plastic.
  2.  For return shipping costs of the items, we are not responsible.
  3.  Please ensure that all returned products are packaged correctly, so that they are not damaged in the post.
  4.  Please ensure that all return packages are sent with a trackable and insured service, as we are not liable for items that have been damaged or lost in transit back.
  5. Please make sure you include your return form in your goods-no form can cause you to not process your return.